Computers

that make calls to verify card fraud, credit or debit card is infuriating - and even make your money safe

My wife says I'm a show very funny when I start yelling at the radio. I had to have the image of pure hilarity this week listening to the debate on check fraud automated urges Radio 4 Moneybox and cry over my head.

You know about calls check fraud, of course. Whenever you do something wrong with your silver as if they were trying to close a home purchase, transfer funds to a loved one who has lost abroad, or buy a significant gift for a very special occasion The transaction is often followed by a call from your bank asking you to verify your identity, the delivery of all kinds of personal information to a stranger who hit you out of nowhere. Then you say they have noticed anything in its place, and your card is in your possession, and that what we are really trying to move a thousand pounds in Lagos?

banks, bless them, they are just trying to prevent fraud, but it is a very stupid to do things. To begin with, there is the question to call people and ask them to give you all the information necessary to demonstrate that they are indeed a customer of a bank - all the information a fraudster to impersonate that person the bank, in other words. Banks have spent decades conditioning constantly give our personal information to fraudsters, which is a funny way to prevent fraud.

But at least this nonsense is a saving grace: a fraudster can make so many calls per day, so that the extent of the loss of a program of safety awareness poor is limited by human weakness Scam-artists.

Enter the robo-calls. Banks are now outsourcing their fraud on computers that can make dozens of calls at once, all day fishing (or phishing) for someone who just happened to have made a purchase unusual and therefore both ready to pay all the details at the bottom of the phone to get it approved. Note that most categories of purchases that trigger false positive detection systems fraud are also the kind of things that customers are eager to see a smooth transfer. The unusual journey together and often urgent.

MoneyBox addressed the issue of robo-calls, Sept. 22, with a number of leaders in the financial industry to explain its position on anti-theft anti-fraud systems. Piggy As mentioned above, the customers do not know what calls automatic fraud prevention is supposed to sound, or issues that are supposed to be doing. They failed, even though it was public knowledge, it would be trivial to make a home robo-calls that callers perfectly imitated and put him loose to call all day, victims of both.

Declaration

Santander was that the system allows you to "reach more customers, more quickly, while at the same time." He did not mention that it is much cheaper than paying humans to make these calls, of course. Also invited its customers to opt for the service. However, a client who does not even know there is a service not withdraw it - and if the first experience a customer with a robo-caller is fraudulent, I had the opportunity to withdraw up to that too late.

become worse. A spokesman for the UK payments assured the crowd, Paul Lewis, that services are safe because banks will be asked to choose from a list of dates of birth, and "that the bank has information on you. " Someone needs to tell the payments of the United Kingdom that dates of birth are not secret - they are matters of public interest. In addition, if your birth date ends in the hands of an identity thief, you can not change, then it is totally inadequate as a means to authenticate a bank. Our passwords should not be delivered to us at birth, one to a customer, with no way to change.

Lewis spokesman payments United Kingdom questioned the efficiency of the bank to prevent fraud, and forced to admit that there is no data to support the thesis that banks are much less automatic detection of fraud. Finally, the representative insisted that the banking systems were "quite successful to detect unusual transactions."